At the end of the programme, participants will be able to

1. Gain a comprehensive knowledge of the skills and techniques required to be an effective secretary
2. Learn the vital skills and knowledge to improve the overall administration within your office, or organization
3. Qualify for Advanced Diploma in Secretarial Practices conducted by National Institute of Business Management

Syllabus / Content

1. Role of Secretary
2. Effective Customer Care
3. Introduction to Office Management
4. Record Management
5. Effective Communication
6. Modern Written Communication (Letters/ Memos/ Circulars etc)
7. Meeting Techniques
8. Presentation Techniques
9. Office Management
10. Interview Skills
11. Telephone etiquette
12. MS Office Package
13. Manuscript
14. Negotiation Skills
15. 5s for Office
16. Stress Management
17. Time Management
18. Effective Public Relations

Fee & Funding

LKR 35,000/- + LKR 1,000/-(Reg)

Methodology

Lectures, Discussions, Individual & Group work

Lectures & Practicals

1530 h - 1830h