Master of Science in Service Management (MSc SM)
Course Modules:
| Course Code |
Course Title |
Trimester Offered |
No. of Credits |
No. of
Contact Hours
|
Preparatory Courses
| MSMPR 5001 |
Basic Statistics |
00 |
00 |
12 |
| MSMPR 5002 |
Principles of Economics |
00 |
00 |
12 |
| MSMPR 5003 |
Academic Writing |
00 |
00 |
12 |
Courses offered in the First Academic Year
| MSM 5131 |
Quantitative Techniques for Services Management |
01 |
03 |
45 |
| MSM 5132 |
Services Management |
01 |
03 |
45 |
| MSM 5133 |
Management Process |
01 |
03 |
45 |
| MSM 5231 |
Accounting for Services |
02 |
03 |
45 |
| MSM 5232 |
Organisation, People and Performance in Management |
0 2 |
03 |
45 |
| MSM 5233 |
Technology Management in Services |
02 |
03 |
45 |
| MSM 5331 |
Service Marketing Strategy |
03 |
03 |
45 |
| MSM 5332 |
Services Supply Chain Management |
0 3 |
03 |
45 |
| MSM 5333 |
Customer relationship Management |
03 |
03 |
45 |
Courses offered in the Second Academic Year
| MSM 6400 |
Executive Report |
04 |
06 |
NA |
| MSM 6431 |
Strategic Service Management* |
04 |
03 |
45 |
| MSM 6432 |
Globalising of Services* |
04 |
03 |
45 |
| MSM 6433 |
Research Methods |
04 |
02 |
30 |
| MSM 6531 |
Seminar on Research |
05 |
01 |
15 |
| MSM 6532 |
Business Law |
05 |
03 |
45 |
| MSM 6533 |
Project Management for Services |
05 |
03 |
45 |
| MSM 6631 |
Contemporary Issues in Service Management |
06 |
03 |
45 |
| MSM 6600 |
Thesis |
06 |
15 |
NA |
| * The student reading for Masters of Service management may opt for these Course as a non-credit Course and the result of the Course shall be given in the transcript. |
Entry Requirements
Possesses any one more of the following qualifications:
- Bachelors (Honors) Degree with four (04) year duration and one (01) year working experience in managerial or similar capacity.
|
OR
- Bachelors Degree with minimum three (03) years of duration and two (02) years working experience in managerial or similar capacity.
|
OR
- Two (02) years working experience in managerial or similar capacity with one of following professional qualification.
- Attorney at Laws
- Member of Institute of Chartered Accountants of Sri Lanka (ACA)
- Member of Chartered Institute of Management Accountants (ACMA)
- Member of Associate Certified Chartered Accountants (ACCA)
- Member of Chartered Institute of Marketing (UK or Sri Lanka)
- Member of Certified Management Accountants (CMA)
- Associate Member of Institute of Personal Management Sri Lanka (AMIPMSL)
|
OR
- Postgraduate Diploma with two (02) years working experience in managerial or similar capacity.
|
OR
- Two (02) years of working experience in managerial or similar capacity with one of following Qualifications.
- Advanced National Diploma in Technology
- Diploma in Accounting at Technical Colleges
- Diploma in Commerce at Technical Colleges
- National Diploma in Technology (NDT)
- Higher National Diploma at SLIATE
- National Diploma in Engineering Science (NDES)
|
AND
- Has demonstrated competence in the relevant field and potential for future career development:
|
AND
- Has a good working knowledge of English language.
|
