The key skills learners will have acquired upon achievement of this qualification are:

• Examining vehicles to determine malfunctions using appropriate automotive technology and diagnostic equipment
• Assisting other technicians in developing their skills and competencies by providing technical support and coaching
• Liaison with customers
• Testing and adjusting repaired systems to manufacturers’ standards
• Developing investigative strategies
• Disseminating technical information
• Providing technical support to manufacturers’ technical departments.

Who is the qualification for?

For candidates who are progressing from Level 3 and would like to develop the knowledge and skills to diagnose and repair complex vehicle faults by using advanced vehicle technology. Learners will learn how to liaise with a diverse range of audiences to decide and explain the best outcome for each specific repair job. It also gives the opportunity to learn how to develop others and share best practice. Job roles this qualification may lead to are master/senior technician and workshop controller/ Supervisor/ Service Advisor/ Workshop Manager