ITIL® Foundation (Version 5) introduces the key concepts of digital product and service management. It provides an understanding of the ITIL framework, guiding principles, and core models used to create and improve services. The program helps professionals understand value creation, collaboration, and performance improvement across organizations. It also explores how ITIL adapts to modern technologies, automation, AI, and evolving ways of working in today’s digital environment.

For more information: https://innoventsys.com/itil-foundation-version-5/

Registration Link: https://docs.google.com/forms/d/e/1FAIpQLSe-tgQxXzIddcRdkCtAuylUBLaZzxYy3hVvWhdZtS38dJADXg/viewform?usp=sf_link

Audience Profile

This course is especially valuable for:

• Service desk analysts, IT support, and operations specialists
• IT and service managers
• Product owners and digital product managers
• Project and transformation managers
• Consultants and business stakeholders interacting with IT services
• Anyone seeking a globally recognized foundation in modern IT service management principles and practices

Course outline

• Key ITIL Terms and Definitions
• Product and Service Management
• Strategy and Transformation
• Service Offerings
• Value Co-creation
• Service Relationships
• The ITIL Four Dimensions of Product and Service Management
• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal Factors and External Factors
• The ITIL Product and Service Lifecycle
• Introduction to ITIL Product and Service Lifecycle
• Purpose and Scope of ITIL Product and Service Lifecycle Activities
• The ITIL Value System
• Components of the ITIL Value System
• The ITIL Guiding Principles
• Governance
• Value Chain
• Management Practices
• The ITIL Continual Improvement Model
• Value Stream Identification
• Mapping and Management
• Key Concepts of Value Stream Mapping and Management
• Application of Value Streams
• Purpose of Value Stream Mapping and Management
• ITIL and AI
• Introduction to AI
• ITIL AI Governance
• ITIL and other Frameworks
• ITIL and DevOps
• ITIL and PRINCE2
• Practice Exam Questions