ITIL® Foundation (Version 5) introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation (Version 5) enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration, and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity. 

This course is especially valuable for:

• Service desk analysts, IT support, and operations specialists

• IT and service managers

• Product owners and digital product managers

• Project and transformation managers

• Consultants and business stakeholders interacting with IT services

• Anyone seeking a globally recognized foundation in modern IT service management principles and practices

• Key ITIL Terms and Definitions
• Product and Service Management
• Strategy and Transformation
• Service Offerings
• Value Co-creation
• Service Relationships
• The ITIL Four Dimensions of Product and Service Management
• Introduction to the ITIL Four Dimensions of Product and Service Management
• Internal Factors and External Factors
• The ITIL Product and Service Lifecycle
• Introduction to ITIL Product and Service Lifecycle
• Purpose and Scope of ITIL Product and Service Lifecycle Activities
• The ITIL Value System
• Components of the ITIL Value System
• The ITIL Guiding Principles
• Governance
• Value Chain
• Management Practices
• The ITIL Continual Improvement Model
• Value Stream Identification
• Mapping and Management
• Key Concepts of Value Stream Mapping and Management
• Application of Value Streams
• Purpose of Value Stream Mapping and Management
• ITIL and AI
• Introduction to AI
• ITIL AI Governance
• ITIL and other Frameworks
• ITIL and DevOps
• ITIL and PRINCE2
• Practice Exam Questions

For more information: 

https://innoventsys.com/itil-foundation-version-5/

Registration: 

https://docs.google.com/forms/d/e/1FAIpQLSe-tgQxXzIddcRdkCtAuylUBLaZzxYy3hVvWhdZtS38dJADXg/viewform?usp=sf_link 

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